How to Use Pitis POS

Search for Pitis POS in the App Store (iPhone/iPad) and tap Get, or in Google Play (Android phone/tablet) and tap Install.
Completely free during beta — no credit card required.

Open the app — the Setup Wizard launches automatically.
Follow each step with no manual configuration needed.

Fill in during setup:
Business Name — printed on every receipt
TIN — your LHDN Tax Identification Number
SSM No. — business registration number
Address — full business premises address

Enter a product with a name, price, and category.
More products can be added anytime from the Products tab in Inventory.

Go to Settings → Printer → tap Scan.
Bluetooth thermal printers using the ESC/POS protocol (58mm or 80mm) are expected to work — confirm the "ESC/POS Bluetooth" label on the box before buying.

Setup done — open the POS tab and start your first sale today.

Select your name → enter your 4-digit PIN.
Each staff member has their own PIN for security and individual sales tracking.

Select from 4 types: Dine-in, Walk-in, Takeaway, or Retail.
F&B types (Dine-in/Walk-in/Takeaway) send orders to the kitchen KDS automatically.

Tap products in the catalogue grid or scan a barcode.
Identical items are merged automatically in the cart.

Change quantity, select modifiers (less sugar, extra spicy), or pick a variant (size/temperature).
Price recalculates automatically.

Enter the amount tendered — app calculates change automatically.
Receipt prints automatically if a printer is connected.

Every sale is saved to the device before printing — a printer failure never means a lost sale.
Data is secure even without internet.

On the payment screen, choose Cash, DuitNow QR, Card, or Customer Credit.
Each method is recorded separately in your reports.

Enter the amount tendered — the app calculates change automatically.
If a printer and cash drawer are connected, the drawer opens automatically after a cash payment.

Select DuitNow QR as the payment method. The customer scans your business DuitNow QR (your static QR from your bank) and pays from their banking app, then you confirm to record the sale.

Select Card to record a payment made through your card terminal. Pitis records the sale; card processing is handled by your bank terminal.

Select Customer Credit to charge a registered customer account (pay later). A customer must be selected first.

Tap the Inventory tab. There are two tabs at the top: Catalog (products) and Stock (stock levels).

In the Catalog tab → tap + → New Product.
Fill in Name and Selling Price; optional: Cost, SKU, Barcode, and a photo (Library or Camera).

Turn on Variants for size/temperature options. Use + → New Combo for combo sets and New Category for a new category.

In the product form, turn on Track stock, set the unit (UoM) and the low-stock alert level.

Stock tab → find the product → tap the green + icon → enter the quantity in and a note (e.g. supplier delivery) → Save.

Stock tab → tap the red − icon → enter the quantity and a reason (Damaged, Expired, Spillage, Other) → Save.

The Stock tab shows Low Stock (orange) and Out of Stock (red) tiles. Tap to see the affected products.

Every stock in/out is a movement record — the current level is calculated from it. Voiding a sale does not restore stock automatically; adjust it manually in the Stock tab.

Settings → Promo Codes → tap + to create a new code.

Enter a CODE (uppercase, e.g. SAVE10). Choose the type: Percent off (1–90%) or Fixed Amount (RM).

Optional: Minimum Order (minimum bill amount), Usage Limit (max number of uses), and Expiry Date (valid through the whole expiry day).

During payment, tap Promo → enter the code → Apply. If valid, the discount is applied; if not (expired / minimum not met), an error is shown.

In the list, swipe left on a code → Edit or Deactivate. Percent discounts are capped at 90% to avoid RM0 bills.

More → Customers → tap +. Fill in Full Name (required); optional: Phone, Email, and TIN (for B2B e-Invoice).

Settings → Loyalty → toggle Enable Loyalty Program ON.

Set Points per RM1 (earn rate, 1–10 pts) and Value per point (redeem value, RM0.05–RM1.00), plus the minimum points to redeem.

Select a customer at POS → open Redeem points → enter the points to redeem → the discount is applied to the bill.

Points are earned automatically when a registered customer buys, and stored on that customer record.

Settings → F&B → toggle "Dine-in pay later" ON.
If OFF, all order types require upfront payment (suitable for fast-service cafés).

Go to the Tables tab → tap the table you want.
Green = empty · Red = occupied. Tables can be added in Settings.

Add items to cart → tap "Send to Kitchen".
A kitchen ticket appears in KDS automatically. The bill is saved as an open bill.

Recall the open bill → add new items → tap "Send to Kitchen" again.
Only new items are sent — no duplicate tickets.

Recall bill → review all items → choose payment method → Pay.
The table status automatically changes to empty after settling.

Settings → QR Menu → toggle ON.
An outlet code is generated — copy the link or print the QR code for each table.

Customer scans with their phone camera → web menu opens in their browser.
No app download needed — works on any smartphone.

Customer orders appear in the Kitchen KDS screen automatically.
No cashier action required — kitchen staff can start cooking immediately.

Kitchen staff taps "Mark Ready" → order appears in "Unpaid QR Orders" in the Reports tab.
Cashier taps it → Import to POS → Collect payment at counter.

Tap the Kitchen tab (flame icon). Best mounted on a tablet in the kitchen.

F&B orders (Dine-in/Walk-in/Takeaway) and QR orders appear as tickets automatically, with a sound and haptic when a new ticket arrives.

Each ticket moves through: Waiting (orange) → Cooking (blue) → Ready (green) → Served (grey). The filter bar shows a count for each status.

Tap Start Cooking when you begin → Done when ready → Served when delivered.
When there are 3 or more waiting tickets, a Start All button appears to acknowledge them at once.

Customer QR orders show as gold-bordered cards. Tap Accept → Mark Ready → Pay to import the order to POS and collect payment at the counter.

If a kitchen printer is connected, tap the printer icon on a card to reprint the kitchen ticket.

Settings → Users → tap "Add New User".
Enter their name and set a 4-digit PIN.

Owner — full access including all settings
Manager — full POS + reports
Cashier — POS + daily reports
Kitchen — KDS only, no POS access

Staff with the Kitchen role see only the KDS screen when logged in.
POS, Reports, Inventory, Settings — all hidden.
Prevents kitchen staff from processing unauthorised sales.

Go to Settings → Users → select a staff member → update their name, PIN, role, or active status.

Reports → Sale History → pick the date → find the sale by receipt number, time, or amount.

Swipe left on the sale row → Void, or open the sale detail → tap the red X icon. Confirm in the dialog.

Sales are immutable — a void creates a new record that references the original (it does not delete or edit it). Voided sales are excluded from your net report totals.

A void does not restore stock automatically. If needed, adjust stock manually in Inventory → Stock.

To reverse a sale (refund), use this Void function. Returning cash to the customer is handled by you at the counter.

Settings → Service Charge → toggle ON → set your rate (e.g. 10%).

SC is calculated automatically: (Subtotal − Discount) × rate
Example: Subtotal RM10, no discount, SC 10% = RM1.00

SC is printed as a separate line between Discount and SST.
Format: Service Charge (10%) ... RM1.00

Per Malaysian standard, SC is not subject to SST.
SST only applies to the product subtotal (for SST-registered products).

Reports tab → Daily Report: total sales, payment method breakdown, transaction count.

Shows the current shift summary without closing the shift.
Check sales performance at any point during the shift.

Closes the shift and saves the final record.
A new shift opens automatically after the Z-Report.

Select a custom date range to view reports for any week or month.

View profit margin per product to identify your most profitable items.

Tap Export → choose PDF or CSV.
Share directly via WhatsApp, email, or save to Files on your phone.

Sign in to a cloud account (email and password) to start cloud backup — Settings → Cloud Backup → tap Sign in to enable cloud backup.
On iPhone/iPad, a Cloud Backup switch lets you pause sync anytime without signing out.
On Android, there is no separate switch — signing out of the account is how you stop sync.

Completed sales are sent to the cloud when the device is online. Your catalogue, customers, staff accounts and product photos are synced too, so they reach your other devices.
Your local data stays the source of truth — the app keeps selling even when the cloud is unreachable.

Tap Sync now to send immediately. "Pending upload: 0" means everything is synced.

Sign in with the same account on a tablet (iPad or Android tablet) → set it as Kitchen Display. Orders from the phone POS appear on the tablet KDS in real time.

The app works fully offline. Sales queue on the device and are sent once you are back online.

Settings → Hardware → Receipt Printer → Scan → select your printer. Supports ESC/POS Bluetooth (58mm/80mm). You can also set a separate Kitchen Printer.

After connecting, tap Test Print to confirm the printer works.

With a printer and drawer connected, the drawer opens automatically after a cash payment. To open it manually: Settings → Hardware → Receipt Printer → Open Cash Drawer.

A receipt prints automatically on every sale when a printer is connected. You can reprint from Sale History.