Frequently Asked Questions

Free during beta — all features, no limits, no credit card required. If we introduce pricing later, we'll give you plenty of notice first.

The entire beta period is free. You get full access to every feature with no time limit and no transaction cap. When paid plans are introduced, your data and settings carry over seamlessly.

No. No setup fee, no monthly fixed fee, no per-transaction fee, and no device limit. Everything is free during beta. If pricing is introduced later, we'll announce it clearly in advance.

Yes. Pitis POS is now live on Google Play. It is a native Android app (Kotlin and Jetpack Compose) with the same features as the iOS version — offline-first selling, Bluetooth thermal printing, KDS, and LHDN-formatted receipts. It runs on Android 8.0 and above.

iPhone and iPad running iOS 17 or later, and Android phones and tablets running Android 8.0 or later. On tablets the app uses a wider two-pane layout, so a tablet works well as a counter POS or as a Kitchen Display screen.

Yes. Both are built natively — Swift and SwiftUI on iOS, Kotlin and Jetpack Compose on Android — and share the same features, money and tax engine, and receipt format. Hardware support is Bluetooth BLE only on both platforms.

Yes, for everything you do at the counter. Pitis POS is built offline-first — all orders, products, and settings are saved securely on your device, so selling, printing receipts, stock, tables, shifts and reports all keep working with no connection at all. Three things do need internet: QR Self-Order, Kitchen Display running on a second device, and cloud backup. The home page lists the full split.

Usually 5 to 15 minutes — depending on how many products you add. Download the app, enter your business info, add your products, and you're ready to start selling the same day. No technician, no training course needed.

Yes. A single device can already handle both the POS counter and the Kitchen Display (KDS) via app tabs. If you sign in with the same account on a second device, you can set that device as a Kitchen Display and orders from the POS phone appear on it in real time. This works on iOS and Android, and you can mix the two. Multi-terminal (several POS counters selling at once) is planned for a future release.

Yes. Pitis POS includes a built-in Kitchen Display mode. Orders placed at the POS screen appear automatically on the KDS tab — no separate device or app needed. Kitchen staff can mark orders as Preparing and Ready in real time.

Yes. Pitis POS supports two barcode scanning methods: the built-in phone camera (tap the camera icon in the search bar) and external Bluetooth HID barcode scanners. Scanning a barcode automatically adds the product to the active sale.

Yes. Pitis POS supports four roles: Owner (full access), Manager (all POS functions), Cashier (sales and basic reports), and Kitchen/Dapur (Kitchen Display only — cannot access POS, reports, or settings). Each account uses a 4-digit PIN. Kitchen staff see only the KDS screen when they log in, preventing them from processing unauthorised sales.

Yes. Pitis POS includes shift open/close with X Report (current shift summary) and Z Report (shift close with cash count). You can record the opening float, track cash sales during the shift, and reconcile at end of day.

Yes. Go to Settings → Service Charge, toggle it on, and set your rate (e.g. 10%). The app calculates SC automatically on every sale: (Subtotal − Discount) × rate. It appears as a separate line in the cart and on the printed receipt, positioned between the discount and SST — which is the standard Malaysian F&B format.

Yes. Enable QR Menu in Settings, then print or display the QR code at each table. Customers scan it with any phone camera — no app download needed — browse your menu, and place their order. Orders arrive on the Kitchen Display (KDS) automatically. Once ready, a cashier imports the order into the POS to collect payment at the counter.

Yes. Create a staff account with the Kitchen (Dapur) role. When kitchen staff log in with that PIN, they see only the Kitchen Display screen. The POS, Reports, Inventory, and Settings tabs are completely hidden — preventing staff from processing sales without payment.

Yes. Pitis POS connects to standard ESC/POS Bluetooth thermal printers — both 58mm and 80mm paper widths are supported. The app scans for nearby Bluetooth printers, connects with a tap, and auto-reconnects if the connection drops. Cash drawer opening via the printer is also supported.

Pitis speaks the standard ESC/POS protocol over Bluetooth BLE, so any thermal printer that implements ESC/POS is expected to work. When shopping, look for the "ESC/POS Bluetooth" label — that's the compatibility signal that matters, not the brand. We can't guarantee every model or firmware variant will behave identically.

Yes. If your cash drawer is connected to the Bluetooth thermal printer (via the printer's RJ11 port), Pitis POS can trigger it to open automatically after every cash sale, or manually from the printer settings.

Cash (with automatic change calculation), DuitNow QR, Card, e-Wallet, and Customer Credit — each selected and recorded at checkout. For Card and e-Wallet, the app records the sale while your own bank terminal or wallet app handles the payment itself; integrated card and e-wallet processing is planned for a future release.

At checkout, select DuitNow QR as the payment method. The customer scans your own DuitNow QR — the standard static QR from your bank — and pays from their banking app. You confirm the payment received and the sale is recorded. No terminal, no card reader needed.

Yes. All receipts include your TIN, SSM registration number, business name, address, MSIC code, and are formatted to meet LHDN e-Invoice field requirements. You submit to MyInvois yourself — Pitis POS does not integrate with the MyInvois API directly (planned for v3).

Yes. Each sale can be exported as a PDF (for sharing or printing from phone) or CSV (for importing into Excel or for manual MyInvois submission). You can also export bulk CSV reports from the Reports section.

Yes. At the payment screen you can tick "Customer requests e-Invoice" and enter the buyer TIN and buyer name, which are then printed on the receipt alongside all seller-side LHDN fields. You still submit to MyInvois yourself — Pitis POS does not connect to the MyInvois API.

All your data (products, sales, staff, settings) is stored locally on your device in an encrypted SQLite database. This is the primary source of truth — the app works 100% offline. Optional cloud sync is available: signing in to a cloud account uploads your catalogue, customers, staff and product photos so they reach your other devices, and completed sales are synced whenever you have an internet connection. On iPhone and iPad you can pause all of it with the Cloud Backup switch in Settings.

Signing in on a new device restores your products, categories, tax rules, customers, staff accounts and shifts in full, plus the last 7 days of sales automatically. To bring back older sales, tap Restore Full History in Settings → Cloud Backup — it pulls your entire sales history down and can take a few minutes on a busy outlet. We still recommend exporting CSV reports from the Reports tab regularly as an extra copy.

Yes, once you are signed in to a cloud account. Product photos you take or pick from your gallery are uploaded to private cloud storage (Cloudflare R2) so they appear on your other devices. They are filed under a folder tied to your account and can only be read with your own signed-in session — no other merchant can reach them. If you never sign in, photos stay on the device only; on iPhone and iPad you can also pause syncing with the Cloud Backup switch in Settings.

Yes. Local data is protected by iOS Data Protection on iPhone and iPad (encrypted when the device is locked), and by encrypted app storage (SQLCipher) on Android. Staff PINs are stored as PBKDF2-HMAC-SHA256 hashes with a unique salt each, never in plain text. Cloud backup data is encrypted in transit and at rest. We do not sell or share your data. See our Privacy Policy for full details.