Pitis POS is offline-first: all your data is stored locally on your device, and you are always in control of it. This page explains how to permanently delete that data.
1. Delete Your Account (In-App)
To permanently delete your Pitis account and all associated cloud data:
- Open Settings in Pitis POS.
- Scroll to the Account section and tap Delete Account.
- Confirm the deletion. Your Supabase account and cloud backup data are permanently removed.
Local on-device data (sales history, products) remains until you uninstall the app. This action cannot be undone.
2. Delete Local Data Only
To erase all business data (products, sales, staff, settings) from this device while keeping your account:
- Open Settings in Pitis POS.
- Tap Reset App Data.
- Confirm. All local records are permanently deleted from the device's database.
This action cannot be undone, so export any reports you need first.
3. Delete On-Device Data by Uninstalling
Deleting the app from your device removes the entire local database and all associated files from the app's sandbox.
On iPhone or iPad:
- Press and hold the Pitis POS icon on your Home Screen.
- Tap Remove App, then Delete App.
On Android:
- Press and hold the Pitis POS icon, then tap Uninstall — or open Settings → Apps → Pitis POS → Uninstall.
No copy of your on-device data remains after uninstalling — but if you were signed in to a cloud account, uninstalling does not touch your cloud backup. That copy remains until you delete it (see section 4).
4. Delete Cloud Backup Data
Cloud sync is optional — nothing is uploaded until you sign in to a cloud account. If you have, your backed-up sales, catalogue and product photos can be removed in either of these ways:
- In the app: use Delete Account (section 1) — this removes your account together with its cloud backup and product photos.
- By email: write to hello@pitis.app from your registered contact address with the subject “Delete my backup data”. We will verify your request and permanently delete your cloud backup within 30 days, and confirm by email once it is done.
5. What Gets Deleted
- All business information (TIN, SSM, MSIC, address)
- All products, categories, pricing, and product photos
- All sales, payments, and stock movement records
- All staff accounts and hashed PINs
- Any cloud backup associated with your account
6. Questions
If you need help deleting your data, contact us:
Pitis POS
Email: hello@pitis.app
Website: pitis.app