Support

Contact Us

For any question, bug report, or feature request, email us and we'll get back to you — usually within 1 business day.

Email: hello@pitis.app
Website: pitis.app
Support hours: Monday–Friday, 9am–6pm (MYT)

When reporting an issue, please include your device model, iOS version, and a short description of what happened — it helps us resolve things faster.

Quick Help

Bluetooth printer won't connect

• Make sure the printer is powered on and not already paired to another phone.
• In Pitis POS, go to Settings → Printer and tap Scan.
• Confirm the printer is an ESC/POS Bluetooth model (58mm or 80mm).
• If it still won't appear, turn the printer off and on, then scan again.

A sale didn't print

Your sale is never lost if printing fails. Every sale is saved to the device before printing. Open Sale History to confirm the sale was recorded. To reprint, reconnect the printer and try printing from the history view.

How do I back up my data?

Go to Settings → Cloud Backup and toggle it on. Sales are automatically synced to the cloud whenever your device is online — no manual action needed. We also recommend exporting reports as CSV from the Reports tab as an extra copy.

I forgot my owner PIN

For security, PINs are stored as one-way hashes and cannot be recovered. If you are locked out, email us at hello@pitis.app from your registered contact and we'll guide you through a secure reset.

More Resources

• Frequently Asked Questions — pricing, features, hardware, payments, and LHDN receipts.
• Privacy Policy — how your data is collected, stored, and protected.
• Terms of Use — your rights and responsibilities.
• Delete Your Data — how to remove your data from the app.