For any question, bug report, or feature request, email us and we'll get back to you — usually within 1 business day.
Email: hello@pitis.app
Website: pitis.app
Support hours: Monday–Friday, 9am–6pm (MYT)
When reporting an issue, please include your device model, OS version (iOS or Android), and a short description of what happened — it helps us resolve things faster.
Your sale is never lost if printing fails. Every sale is saved to the device before printing. Open Sale History to confirm the sale was recorded. To reprint, reconnect the printer and try printing from the history view.
Sign in to a cloud account from Settings — that's what starts cloud backup. Once signed in, your sales, catalogue and other business data sync automatically whenever your device is online, no further action needed. On iPhone and iPad, you can pause this anytime with the Cloud Backup switch in Settings. On Android there isn't a separate switch yet — signing out is what stops it. We also recommend exporting reports as CSV from the Reports tab as an extra copy.
Sign in with the same account on the new device — that alone brings your products, categories, tax rules, customers, staff and shifts back in full, along with the last 7 days of sales. To pull older sales down as well, open Settings → Cloud Backup and tap Restore Full History — on a busy outlet this can take a few minutes.
For security, PINs are stored as one-way hashes and cannot be recovered. If you are locked out, email us at hello@pitis.app from your registered contact and we'll guide you through a secure reset.